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Flashcards in this deck (49)

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  • What are the four categories of market segmentation?


    • Demographic
    • Geographic
    • Psychographic
    • Behavioural
    marketing segmentation
  • What does geographic segmentation include?


    • Urban
    • Suburban
    • Rural
    • Regional
    • City Size
    marketing geography
  • What are the components of psychographic segmentation?


    • Lifestyle
    • Personality
    • Motives
    • Socioeconomic group
    • Consumer options
    • Interests
    marketing psychographics
  • What does behavioural segmentation focus on?


    • Purchase occasion
    • Loyalty
    • Use rate
    • Price sensitivity
    marketing behaviour
  • Why is price important for business owners?


    • Crucial decision for business owners
    • Major impact on business success
    business pricing
  • What are the three pricing methods?


    • Cost based
    • Market-based
    • Competition based
    business pricing
  • What is the cost-based pricing method?


    Cost of producing or buying a product then adding a mark-up for profit.

    business pricing
  • What does market-based pricing depend on?


    The cost of a product based on the current supply and demand.

    business pricing
  • What is the competition-based pricing method?


    Price of a product dependent on the competitors.

    business pricing
  • How does location affect business success?


    • Physical location can determine whether a business will succeed.
    • It's crucial to invest time into finding the right location.
    business location
  • What are potential locations for a business?


    • Shopping strip
    • Retail shopping trip
    • Online/home based
    business location
  • What are the advantages of shopping centres for SMEs?


    • Can be good for SMEs
    • Lots of room for parked cars
    • More people can enter and exit the complex
    business shopping_centres
  • What must businesses do in relation to shopping centre hours?


    Businesses need to remain open for the shopping centre’s hours.

    business operations
  • What happens if businesses do not renew their lease in a shopping centre?


    Businesses will be forced to move.

    business leases
  • What are the characteristics of retail shopping strips?


    • Located near public transport
    • High visibility
    • No parking
    • More suited for after hours entertainment
    business retail
  • What is a key feature of online presence for businesses?


    No physical presence needed.

    business online
  • What costs are avoided with an online business presence?


    No costs associated with a physical store like rent and electricity expenses.

    business online
  • What is finance in the context of business?


    Money needed to fund the operations of a business.

    business finance
  • What are the two main sources of finance for businesses?


    • Debt finance
    • Equity finance
    business finance
  • What is debt finance?


    Funds obtained through loans.

    business finance
  • What is equity finance?


    Funds contributed by the owner to start and expand the business.

    business finance
  • What are the legal considerations for SMEs?


    • Business name
    • Zoning
    • Health regulations
    • Competition and Consumer Act 2010 (Cth)
    business law sme
  • What does the Competition and Consumer Act 2010 aim to protect?


    It aims to protect consumers from deceptive practices and applies to virtually all businesses in Australia.

    law consumer business
  • What is SWOT analysis used for?


    To analyze a business's internal and external environment by identifying strengths, weaknesses, opportunities, and threats.

    business analysis swot
  • What does the S in SWOT stand for?


    Strengths - What is the business good at?

    business swot strengths
  • What does the W in SWOT stand for?


    Weaknesses - What does the business need to improve on?

    business swot weaknesses
  • What does the O in SWOT stand for?


    Opportunities - What opportunities are present in the business's external environment?

    business swot opportunities
  • What does the T in SWOT stand for?


    Threats - What dangers are present in the business's external environment?

    business swot threats
  • What is a vision statement?


    It describes what the owners see for the business's future, looking 5-10 years ahead.

    business vision strategy
  • What is a mission statement?


    It outlines the ambitions of the business and what it hopes to achieve for its stakeholders.

    business mission strategy
  • What are strategic goals?


    Long-term goals that apply to the business as a whole, determined by senior management.

    business goals management
  • What are tactical objectives?


    Medium-term objectives that are specific and determined by middle management.

    business objectives management
  • Who determines the operational objectives?


    Front-line management

    management objectives
  • What is the duration of operational objectives?


    Short term (days/weeks)

    management objectives
  • What is the goal of financial goals?


    Increasing or gaining maximum wealth

    finance goals
  • What remains after all business expenses are deducted from sales revenue?


    Profit

    finance profit
  • What does market share represent?


    The business's share of the total industry or a particular product

    finance market_share
  • What is meant by growth and diversification?


    Grow into different areas

    finance growth
  • How can businesses maximize the return for their shareholders?


    By keeping share price rising and paying back healthy dividends

    finance shareholders
  • What are social goals directed towards?


    The community

    social goals
  • Whose personal goals are reflected in the overall goals of the business?


    The owner

    personal goals
  • What is the strategic plan for achieving a firm's goals called?


    Objectives

    management objectives
  • What is a common reason employees resist change?


    Fear of job loss

    management change
  • What can cause disruption to routine in a business?


    Change

    management change
  • What is inertia in the context of resistance to change?


    A tendency to continue doing things the same way

    management change
  • What should managers understand to reduce resistance to change?


    The main reasons why change is resisted

    management change
  • What is important to create a culture of change?


    Open communication

    management culture
  • What helps in building trust among employees?


    Creating a supportive environment

    management trust
  • What should be established to reduce fear of change?


    A strong sense of identity

    management identity