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What is a business plan described as?
A 'blueprint' of the business.
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What does a business plan provide?
Vision of the business, goals, operations, and likely outcomes.
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What are key components of a business plan?
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What are the benefits of business planning?
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What are some drawbacks of planning?
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What is the first step after having a business plan?
Develop strategies to reach business goals.
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What is essential after preparing business plans?
Monitor performance against those plans.
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What types of performance measurements exist?
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How can performance be analyzed?
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What does assessing performance in financial terms provide?
Insight into the overall business, but limited scope.
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What is the Balanced Scorecard?
A system for strategic planning and management used to track execution of activities.
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What is the balanced scorecard used for?
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What are the four perspectives of the Balanced Scorecard?
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What does the financial perspective focus on?
Financial aspects to promote positive performance, returns, cash flow and risk managment
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What metrics are included in the financial perspective?
Profitability, cash flow, risk management.
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What does the customer perspective acknowledge?
The importance of customers and customer satisfaction.
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What common areas does the customer perspective focus on?
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What does the internal business perspective evaluate?
Operational performance and efficiency of processes.
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What operational issues does the internal business perspective look for?
Order/delivery time, faulty products, operational interruptions.
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What is the innovation and learning perspective also known as?
Learning and growth.
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What does the innovation and learning perspective consider?
Resource use for improvement, innovation, and adaptation.
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What should you do if you are uncertain about the Balanced Scorecard?
Research performance measurement.
在这里浏览你的卡片，或 sign up to study with spaced repetition.
What is a business plan described as?
A 'blueprint' of the business.
What does a business plan provide?
Vision of the business, goals, operations, and likely outcomes.
What are key components of a business plan?
What are the benefits of business planning?
What are some drawbacks of planning?
What is the first step after having a business plan?
Develop strategies to reach business goals.
What is essential after preparing business plans?
Monitor performance against those plans.
What types of performance measurements exist?
How can performance be analyzed?
What does assessing performance in financial terms provide?
Insight into the overall business, but limited scope.
What is the Balanced Scorecard?
A system for strategic planning and management used to track execution of activities.
What is the balanced scorecard used for?
What are the four perspectives of the Balanced Scorecard?
What does the financial perspective focus on?
Financial aspects to promote positive performance, returns, cash flow and risk managment
What metrics are included in the financial perspective?
Profitability, cash flow, risk management.
What does the customer perspective acknowledge?
The importance of customers and customer satisfaction.
What common areas does the customer perspective focus on?
What does the internal business perspective evaluate?
Operational performance and efficiency of processes.
What operational issues does the internal business perspective look for?
Order/delivery time, faulty products, operational interruptions.
What is the innovation and learning perspective also known as?
Learning and growth.
What does the innovation and learning perspective consider?
Resource use for improvement, innovation, and adaptation.
What should you do if you are uncertain about the Balanced Scorecard?
Research performance measurement.
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