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Topic 8 Business Planning and the Balanced Scorecard

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1 / 22 Q&A

What is a business plan described as?

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2 / 22 Q&A

What does a business plan provide?

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3 / 22 Q&A

What are key components of a business plan?

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4 / 22 Q&A

What are the benefits of business planning?

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5 / 22 Q&A

What are some drawbacks of planning?

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6 / 22 Q&A

What is the first step after having a business plan?

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7 / 22 Q&A

What is essential after preparing business plans?

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8 / 22 Q&A

What types of performance measurements exist?

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9 / 22 Q&A

How can performance be analyzed?

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10 / 22 Q&A

What does assessing performance in financial terms provide?

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11 / 22 Q&A

What is the Balanced Scorecard?

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12 / 22 Q&A

What is the balanced scorecard used for?

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13 / 22 Q&A

What are the four perspectives of the Balanced Scorecard?

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14 / 22 Q&A

What does the financial perspective focus on?

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15 / 22 Q&A

What metrics are included in the financial perspective?

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16 / 22 Q&A

What does the customer perspective acknowledge?

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17 / 22 Q&A

What common areas does the customer perspective focus on?

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18 / 22 Q&A

What does the internal business perspective evaluate?

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19 / 22 Q&A

What operational issues does the internal business perspective look for?

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20 / 22 Q&A

What is the innovation and learning perspective also known as?

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21 / 22 Q&A

What does the innovation and learning perspective consider?

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22 / 22 Q&A

What should you do if you are uncertain about the Balanced Scorecard?

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Flashcards in this deck (22)

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What is a business plan described as?

A 'blueprint' of the business.

business_plan definition
What does a business plan provide?

Vision of the business, goals, operations, and likely outcomes.

business_plan vision goals
What are key components of a business plan?
- Background
- Marketing
- Operations
- Financial projections
- Timetable
business_plan components
What are the benefits of business planning?
- Provides direction and purpose
- Evaluates performance
- Improves coordination and communication
- Develops skills
business_planning benefits
What are some drawbacks of planning?
- Plans may not guarantee success
- Need to adapt to changes
- May lack detail or market research
business_planning drawbacks
What is the first step after having a business plan?

Develop strategies to reach business goals.

business_planning strategies
What is essential after preparing business plans?

Monitor performance against those plans.

performance_measurement monitoring
What types of performance measurements exist?
- Financial statements
- Non-financial measures
- Short and long-term assessments
performance_measurement types
How can performance be analyzed?
- By the entity as a whole
- By divisions or segments
- By individual managers or employees
- by customer, product or service
- by the processes followed
performance_analysis methods
What does assessing performance in financial terms provide?

Insight into the overall business, but limited scope.

performance_assessment financial_terms
What is the Balanced Scorecard?

A system for strategic planning and management used to track execution of activities.

business management
What is the balanced scorecard used for?
- communicate desired results
- align work in accordance with those desired goals
- prioritise and monitor projects and progress to achieve strategic targets
business communication
What are the four perspectives of the Balanced Scorecard?
- Financial perspective
- Customer perspective
- Internal business perspective
- Innovation and learning perspective
business perspectives
What does the financial perspective focus on?

Financial aspects to promote positive performance, returns, cash flow and risk managment

business finance
What metrics are included in the financial perspective?

Profitability, cash flow, risk management.

business metrics
What does the customer perspective acknowledge?

The importance of customers and customer satisfaction.

business customers
What common areas does the customer perspective focus on?
- New customers
- Repeat customers
- Customer satisfaction
- Customer complaints
business customer_service
What does the internal business perspective evaluate?

Operational performance and efficiency of processes.

business operations
What operational issues does the internal business perspective look for?

Order/delivery time, faulty products, operational interruptions.

business efficiency
What is the innovation and learning perspective also known as?

Learning and growth.

business innovation
What does the innovation and learning perspective consider?

Resource use for improvement, innovation, and adaptation.

business growth
What should you do if you are uncertain about the Balanced Scorecard?

Research performance measurement.

business research

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Topic 8 Business Planning and the Balanced Scorecard

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Flashcards in this deck (22)