Flashcards in this deck (25)

• What is CGMS 200 about?

  Introduction to Global Management
  course management
• What role does knowledge play in today's economy?

  Decisive competitive factor
  economy knowledge
• What are the two competencies that affect productivity of knowledge workers?

  Computer competency & Information competency
  productivity competencies
• What is the first stage of e-commerce development?

  Secure an online identity
  e-commerce development
• What is crucial for good information?

  Timely, High quality, Complete, Relevant, Understandable
  information quality
• What is a performance deficiency?

  Actual performance being less than desired performance
  performance management
• What is the process of identifying a discrepancy in performance called?

  Problem solving
  problem-solving management
• What are the types of decisions in decision making?

  Programmed, Nonprogrammed, Crisis
  decision-making types
• What are the steps in the decision-making process?

  Identify problem, Evaluate solutions, Choose action, Implement, Evaluate results
  decision-making process
• What is the difference between programmed and nonprogrammed decisions?

  Programmed decisions are routine; nonprogrammed are unique
  decision-making types
• What are the three problem-solving styles?

  Problem avoiders, Problem solvers, Problem seekers
  problem-solving styles
• What is the role of an information system in management?

  Facilitates data management and decision making
  information-system management
• What is a decision support system (DSS)?

  A system that helps in making decisions
  dss management
• What is the function of artificial intelligence in management?

  Enhances decision-making processes
  ai management
• What are the types of heuristics for simplifying decision making?

  Availability heuristic, Representativeness heuristic, Anchoring and adjustment heuristic
  decision_making heuristics
• What is a way to avoid the escalation trap?

  Set advance limits and stick to them
  decision_making escalation
• What is a potential advantage of group decision making?

  Greater amounts of information, knowledge, and expertise are available
  group_decision advantages
• What is a potential disadvantage of group decision making?

  Pressure to conform
  group_decision disadvantages
• What does knowledge management require?

  A culture that values learning and fosters a learning organization
  knowledge_management culture
• What are the criteria for ethical decision making?

  Utility, Rights, Justice, Caring
  ethical_decision criteria
• How does IT improve supply chain management?

  By enhancing connections with suppliers
  it supply_chain
• What is the role of internal and external information flows?

  Essential for problem solving and decision making in organizations
  information_flows decision_making
• What characterizes the classical model of decision making?

  Structured problem, clearly defined rationality, complete information
  decision_model classical
• What characterizes the behavioral model of decision making?

  Unstructured problem, incomplete information, bounded rationality
  decision_model behavioral
• What is the difference between optimizing and satisficing decisions?

  Optimizing chooses the absolute best; satisficing chooses the first satisfactory alternative
  decision_making optimizing satisficing