Flashcards in this deck (10)

• How to troubleshoot a Mac spinning beach ball?

  • Force-quit the app (Cmd+Option+Esc)
  • Restart if frozen (Cmd+Ctrl+Power)
  • Check Activity Monitor for resource-heavy apps
  troubleshooting mac
• What’s the first step for a Windows Blue Screen (BSOD)?

  • Note the error code
  • Restart and boot into Safe Mode
  • Uninstall recent updates/drivers
  • Run <code>sfc /scannow</code>
  troubleshooting windows
• How to resolve a VPN (Cisco) connection failure?

  • Check internet connection
  • Update Cisco AnyConnect
  • Verify credentials/firewall
  • Reinstall VPN client if needed
  vpn cisco
• User can’t access SharePoint. What do you do?

  • Check permissions in Azure AD
  • Confirm SharePoint is online
  • Clear browser cache
  • Reinstall OneDrive client
  sharepoint troubleshooting
• Describe a time you fixed a critical issue (STAR).

  • Situation: Lab device lost connectivity
  • Action: Replaced a faulty cable
  • Result: Restored uptime
  star troubleshooting
• How to secure a corporate network?

  • Firewalls
  • Patch management
  • User training
  • Mention Army COMSEC experience with threat monitoring
  network_security corporate
• How to answer: “No experience with JAMF/Mac?”

  • Troubleshot Macs by reinstalling macOS
  • Checked permissions
  • Willing to learn JAMF quickly
  jamf mac
• What’s a kernel panic on Mac?

  • Critical crash (black/gray screen)
  • Restart and boot into Safe Mode (hold Shift)
  • Check for hardware/software conflicts
  kernel_panic mac
• How to troubleshoot slow virtual laptops?

  • Check host machine’s CPU/RAM usage
  • Close unused apps
  • Adjust VM resources in hypervisor (e.g., VMware)
  virtualization troubleshooting
• Why are you a fit for this role?

  • 4+ years in IT support
  • Army cybersecurity background
  • Passion for learning Cisco tech
  • Thrive in team-driven environments
  job_fit it_support